Refund Policy

1. Satisfaction Guarantee

WebDesignPro offers a 100% satisfaction guarantee on all our products and services. If you're not completely satisfied with the quality of our deliverables, we will provide a refund or appropriate compensation at our discretion.

This guarantee applies to both one-time purchases and subscription services.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products or services that do not meet the agreed-upon specifications or professional standards
• Missing Items: Products or services that were charged but not delivered as promised
• Incorrect Items: Products or services that were delivered but different from what was ordered
• Late Delivery: Deliveries that arrive significantly outside the agreed-upon timeframe, resulting in business impact
• General Dissatisfaction: If you are unhappy with a product or service for any reason, we will evaluate your case individually

For Digital Products:

Refunds for digital products (such as templates, plugins, or downloadable resources) are evaluated on a case-by-case basis. Due to the nature of digital products, once they are downloaded, we generally do not offer refunds unless there is a technical issue that prevents proper usage.

For Web Design Services:

For custom web design and development services, refunds are handled according to the terms specified in your service agreement. Generally:

• Deposits are typically non-refundable as they secure our time and resources
• Milestone payments may be refundable if the corresponding deliverables have not been provided
• If work has been completed according to the agreed specifications but you are not satisfied with the aesthetic direction, we will first offer revisions rather than a refund

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 14 days of purchase for digital products
• 30 days of delivery for completed web design projects
• 7 days of the relevant milestone delivery for ongoing projects

We strongly recommend that you review all deliverables promptly upon receipt to ensure timely reporting of any issues.

4. How to Request a Refund

5. Refund Processing

5.1 Refund Methods

Refunds will be issued using the same method of payment that was used for the purchase:

• Credit/debit card payments will be refunded to the same card
• PayPal payments will be refunded to the same PayPal account
• Bank transfers will be refunded via bank transfer

5.2 Refund Timing

Once a refund has been approved:

• Credit/debit card refunds typically take 5-10 business days to appear on your statement
• PayPal refunds typically process within 1-3 business days
• Bank transfer refunds may take 5-7 business days to process

Please note that while we process refunds promptly, the time it takes for the funds to appear in your account is subject to your financial institution's policies and procedures.

5.3 Partial Refunds

In some cases, we may offer partial refunds if:

• Only part of an order is affected by issues
• You have already received partial value from the product or service
• Work has been completed but does not fully meet expectations

6. Exceptions and Special Circumstances

6.1 Non-Refundable Items

The following items and services are generally non-refundable:

• Custom development work that has been completed according to specifications
• Design concepts that have been approved and implemented
• Domain name registrations and transfers
• SSL certificates that have been issued
• Third-party services that we have purchased on your behalf

6.2 Change of Mind

If you simply change your mind about a purchase without any quality issues, refunds will be considered on a case-by-case basis and may be subject to a restocking or administration fee of up to 15% of the purchase price.

6.3 Project Cancellation

If you need to cancel a project that is in progress:

• You will be responsible for payment for all work completed up to the cancellation date
• Any deposit or retainer fees may be non-refundable as specified in your service agreement
• A cancellation fee may apply as outlined in your contract

7. Subscription Cancelations

7.1 Canceling a Subscription

For subscription-based services (such as maintenance plans or recurring services):

• You may cancel your subscription at any time through your account dashboard or by contacting customer service
• Cancellations must be made at least 7 days before your next billing date to avoid being charged for the next period
• No refunds are generally provided for the current billing period when canceling a subscription

7.2 Subscription Refunds

Refunds for subscription services may be considered if:

• The service was not provided as described
• There were extended service outages or unavailability
• You were incorrectly billed after requesting cancellation

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this Refund Policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated Refund Policy.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at: